How to Submit Feedback to Viber Support in 2025

Wiki Article

With over 1.1 billion registered users worldwide, Viber remains one of the most popular messaging apps in 2025. Whether you’re facing a technical glitch, want to suggest a new feature, or simply share your appreciation, submitting feedback directly to Viber’s support team is the fastest and most effective way to get heard. This comprehensive guide walks you through every official method to contact Viber support, troubleshoot common issues before submitting, and maximize the chances of getting a quick response.

Why Your Feedback Actually Matters to Viber

Unlike many apps that bury user reports in generic forms, Viber actively monitors feedback channels. In 2024 alone, the company rolled out over 47 updates based largely on user suggestions — including the much-requested “Disappearing Messages in Communities” and improved call quality in low-bandwidth regions. Sending structured, polite feedback is often the difference between waiting months for a fix and seeing it appear in the next update.

In-App Support – The Fastest Way (Recommended for Most Users)

This is the official, prioritized channel used by Viber’s support team in 2025.

On Android:

Open Viber → Tap the three horizontal lines (More tab) at the bottom-right.

Scroll down and select Settings → Help → Contact Us.

Choose the relevant category (e.g., Payments, Calls & Messages, Account & Privacy).

Fill in the description field (be as detailed as possible).

Attach screenshots or short videos if needed (up to 25 MB).

Tap Submit.

On iOS:

Open Viber → Tap More (three dots) at the bottom.

Go to Settings → Help → Contact us.

Select the issue category.

Write your message and attach media.

Hit Send.

Pro tip: Enable “Include diagnostic info” before sending — this automatically attaches logs that help the team reproduce your problem 3–5 times faster.

Average response time via in-app support in 2025: 4–48 hours (significantly faster than email).

Email Support – Best for Complex or Account-Related Issues

If your issue involves account recovery, payment disputes, or legal matters, use the dedicated email addresses:

General support & bugs: [email protected]

Privacy & data requests: [email protected]

Business & Viber for Business inquiries: [email protected]

Report spam/abuse: [email protected]

Always include:

Your Viber-registered phone number (in international format)

Device model and OS version

Exact Viber app version (found in Settings → About)

Timezone and approximate time of the issue

Viber Official Community & Public Channels

While not direct support, these channels are monitored daily by Viber staff and often lead to quicker visibility:

Official Viber Community (English): https://community.viber.com

Reddit: r/viber (moderated by Viber employees)

Facebook: facebook.com/Viber (comment or DM the page)

X (Twitter): @Viber – use #ViberHelp hashtag

Many users who shared their experience publicly on these platforms got private follow-ups within hours.

For inspiration on how others describe their experience effectively, see our detailed post: Share Your Viber User Experience Professionally.

What NOT to Do When Submitting Feedback

Don’t send the same message to 10 different channels — it creates duplicate tickets and delays response.

Avoid ALL CAPS or aggressive language — tickets are automatically deprioritized.

Never share your one-time verification code or password.

Common Questions About Viber Support in 2025

Q: Is there live chat support? No. Viber discontinued live chat in 2023 and now routes everything through in-app forms and email for better tracking.

Q: How long until I get a reply? In-app: 4–48 hours Email: 1–5 business days Critical security reports: under 4 hours

Q: Can I call Viber support? No phone support exists. All communication is digital.

Q: Will Viber ever see my personal chats? No. End-to-end encryption remains intact. Support can only access metadata and the info you voluntarily send.

For a full list of the most asked questions this year, check: The Most Common Viber FAQs in 2025.

Viber’s New “User Voice” Portal (Launched October 2025)

In late 2025, Viber introduced the public User Voice feedback portal where you can:

Vote on existing feature requests

See what’s “Planned,” “In Development,” or “Completed”

Track how many others are experiencing the same issue

Independent reviews confirm this is now one of the most transparent feedback systems among major messaging apps

How to Check Current App Ratings & See What Others Are Saying

Before submitting duplicate reports, quickly see if your issue is already widespread: Current Viber App Reviews and Ratings (Updated Daily).

Get Heard in Less Than 5 Minutes

Submitting feedback to Viber support has never been easier or more impactful. For 95% of cases, the in-app Contact Us form with diagnostic logs attached is your best bet — it goes straight to the relevant engineering team and typically receives a human response within 24 hours.

Follow the steps above, stay polite and precise, and you’ll not only solve your own problem faster — you’ll help shape the future of an app used by over a billion people.

Have you successfully contacted Viber support recently? Share your experience in the comments below — it helps the entire community!